Organizational Characteristics Essay

This paper will describe the culture and the plaqueal characteristics of a chosen organization, Publix Supermarkets. Detailed through out will be the common characteristics of the organization as it operates on a day to day basis. Specific solelyy the carcass based on individual units, rules and norms expected of the associates and supervisors as easy as the hierarchy will be established for the reader to garner a better intellect. Furthermore, the parley net whole caboodle, organizational orientation, approaches to and by leaders members, as well as the decision making and communication procedures put forth by members of prudence will be analyzed. This paper will describe which 4 of these listed characteristics atomic number 18 most influenced by communication between members and levels of Publix Supermarkets. The author has been employ with this supermarket ambit for more than 7 years and has ample knowledge and understanding on the organization as a whole.Common Character istics of an Organization Publix Supermarkets is a grocery fund chain unlike many others for a variety of reasons. Founded in 1930 in Winter overhearn, Florida by George W. Jenkins, Publix is known for its guest first automated teller machine and pleasurable shopping have. The grocery chain whose motto states they will neer knowingly disappoint their customers operates in Florida, Georgia, South Carolina, and Tennessee and currently has more than gibibyte p bentages in operation (Publix.com).Jenkins supermarket chain has continued to grow on their customer congenial business sense. Publix has since exit a Fortune 500 partnership and is privately held and owned by its employees. For as well as they discreetness their customers, the chain treats its associates and management staff just as well if not better. Publix giveers who have been with the company a base number of years collar shares of shop for either 1000 hours worked, and can purchase more shares of stock at a lmost any time during a given year. The grocery chain is also well known for its high ranking employee benefits and manipulation in the employment world. Rules/Norms (Written and Unwritten)Outside of the w all(prenominal)oping green P logo, the Publix aura is what customers relate to with the chain more than anything else. Communication with customers is a major summation in following correct Publix protocol. The smiling helpful associates, open stores, and consumer friendly set up of product is where Publix truly prides itself as an organization. Each experience ends with a friendly cashier and bagger, and the bagger will al fashions pull in the customer to their vehicle and help load product into the car for them. guess it or not this all relates to performance evaluations that are done quarterly, where associates are evaluated on their behavior amongst the customers. Customer intimacy is something Publix excises genuinely seriously.The Publix image extends onto its asso ciates as well. All employees are expected to show up to work on time and be clean shaven in just clean uniform attire. Each division and assembly line class has their own particular proposition uniform however all include proper hygiene, reasonable hairstyling, and proper equipment to perform their tasks to better serve the shoppers. Publix is an organization that understands how to call forth their brand by utilizing all available options to do so. Clean stores and clean happy associates promote the Publix Way. This plays a major role in nonverbal communication between Publix associates and their customers.Aside from dress code and customer relations, two major elements, at that place are many other standards Publix employees are held to. A easily exemplification of one unwritten Publix rule would be communication between associates when out on the sales floor during business hours must be respectful, and if at all possible must include the customer. Also, outside from posi tive communication both verbal and nonverbal with customers and fellow associates employees are expected to pass away both effectively and respectfully with management teams as well. HierarchyThe Publix store level hierarchy is something that runs seemingly parallel in each department throughout the store. Each department and sub department have their chain of command as follows part time associates, full time associates, companion department glide byler, and department manager. The two major departments, grocery and customer service, have the most associates, in order to better supervise their employees in that respect is a position called a team leader that fits into the hierarchy between the full time associates and the management team.Publix is a company that only promotes from within. This is a big selling point for associates and applicants alike. Knowing that the opportunity for advancement is always there is a major asset for the associates in the store. Communications between the disparate levels of the chain of command are fluid. The associates can go to their department managers, or team leaders, with any concern or idea. The department managers at store level then communicate with the stores assistant manager and store manager about the associates ideas and concerns. Communication NetworksThe learning Publix gathers through their retail channels is usually data based on product analysis and placement that they can pass down to the management teams at store levels to assess further. Ultimately the store will pull away the advice of corporate and try to taper the information in the way it works most effectively for each store. Each store can take the same information and depict it differently. Information about new products, events, or openings may not influence all stores, or influence them all at the same level.There are times, during major events like hurricanes, holidays, or back to school time, where Publix store level employees must ta ke the information sent to them by corporate including sales figures and forecasts in order to arrive at the proper displays and floor models for customers to browse. Having product out that customers take interest in can help drive sales. The communication between the different levels of Publix Supermarkets goes hand in hand with communication networks at the store level. Leadership ApproachesA major tool in the line of communication at Publix is how they allow for anyone who is willing to step up and be a leader, do so. When every associate feels that sense of empowerment in their employment it urges them to lead in a different way, work harder and do a better job to lead by example. Publix pushes their associates to be role models both in the stores, and in the community. The management teams are in place to ensure guidelines are followed, solely showing bore leadership through positive communication kernel so much more.Communicating with leaders is always a positioning asso ciates take very seriously in any industry or business. This is no different in the retail world at Publix. Associates character their concerns and feelings to their leaders, whether it be management, team leaders, or even fellow associates who take on the responsibility of leading a specific group. At Publix supermarkets the communication had with leadership is always something associates should come away from feeling they were heard out and understood, good virtue for any organization to sustain. ConclusionPublix through the years has become one of the most widely respected organizations in America. This is due to the quality product and customer service put out the grocery chain, scarce also playing a role in the respect promoter is the culture of the organization. This of course starts at store level and works its way to the corporate ranks, and is in large part to do with positive, effective communication. Publix supermarkets are known throughout the world a company that is great to work for, just as much as they are to shop at. done utilizing all of the common communication characteristics Publix has continued to promote a very associate friendly atmosphere through the years. The supermarket chain takes pride in the fact that each associate understands their value to their company and takes pride in hiring quality applicants. Publix utilizes its rules and norms, hierarchy, communication networks, and strong leadership approach in all day to day activities in order to remain a favored industry leader.